Frequently Asked Questions

• Can the Natural Kitchen be connected to a refrigerator?
• How often do I need to change my cartridge?
• There is black dust in my filtered water.
• My water is cloudy or has bubbles in it.
• How do I clean my unit?
• When and how should I sanitize my unit?
• Filtered Water Continues to run or drip after use. (Counter top Model)
• My diverter valve is clogged. (Counter top Model)

Can the Natural Kitchen be connected to a refrigerator?

The Natural Kitchen can be connected to multiple devices when installed under the sink. Simply install a T Fitting on the 1/4" tubing going from the Natural Kitchen to the auxiliary faucet to divert water to an additional device. Any plumbing fittings for additional devices should be compression type and made from lead free brass.

How often do I need to change my cartridge?

The Natural Kitchen Cartridge is rated for 1200 Gallons or 1 year, whichever comes first. Even if you use less water, replace your cartridge every year to ensure optimal performance. If you go beyond 18 months between cartridge changes we recommend you sanitize your system.

There is black dust in my filtered water.

On your first use and each time you change the cartridge you will need to run your filtered water for 3 - 5 minutes to flush your system. This will get rid of any excess carbon fines (black dust) that may be present. These excess carbon fines are completely harmless and should not appear after the system has been fully flushed.

My water is cloudy or has bubbles in it.

On your first use and each time you change the cartridge, it is common for the water to appear cloudy or have small visible bubbles. The cloudy water and or small bubbles are caused by dissolved oxygen being released from the filter cartridge as it becomes saturated with water. Air is also introduced into the system during filter cartridge changes and that air will be purged from the filter in the form of small bubbles. The filtered water is safe to drink during this stage. This stage can last up to a few days depending upon filter use.

How do I clean my unit?

The stainless steel components are designed to be used for many years. It is a good idea to clean the inside of the system during cartridge change. Mild soap and water is recommended. Rinse the components thoroughly with tap water prior to installing your new filter cartridge.

When and how should I sanitize my unit?

We recommend you sanitize your unit and replace the filter cartridge if it is not used for more than 2 months after it has been exposed to water, or if it has been more than 18 months since your last filter cartridge change. Follow the instructions below to sanitize your unit. Note: Requires approximately 1 Liter of household 3% Hydrogen Peroxide

1. Shut off water supply to the unit.
2. Under Sink Only: Drain system pressure by opening the auxiliary faucet until water stops flowing.
3. Remove the band clamp and filter housing.
4. Remove and dispose of the old cartridge.
5. Wipe down the inside of the housing with a clean damp cloth. A mild soap can be used.
6. Fill the housing approximately half way with household hydrogen peroxide.
7. Replace the base and band clamp.
8. Under Sink Only: Turn on water supply to the unit.
9. Turn filtered water on for 10 seconds or until water starts to exit the faucet.
10. Turn water off and let stand for 20 minutes
11. Turn water on and flush system for 5 minutes with cold water
12. Shut off water supply to the unit.
13. Under Sink Only: Drain system pressure by opening the auxiliary faucet until water stops flowing.
14. Remove the band clamp and filter housing.
15. Install new filter cartridge as per cartridge change instructions.

Filtered water continues to run or drip after use. (Above Sink)

This occurs due to a pressure differential between the diverter and the filter and is common. To explain in detail, the diverter valve diverts tap water to the filter. Your tap water is then pushed through the filter by water pressure. Finally, the filtered water exits the filter and flows freely out of the filtered water spout on the diverter valve. When the water is turned off or the diverter valve lever turned to tap there is still pressurized water in the filter housing. The pressurized water will continue to flow out of the filtered water spout until it reaches equilibrium. The only way to completely eliminate this flow is to install your system under the sink. If you would like to purchase an Under Sink Conversion Kit, please Contact Us

My diverter valve is clogged. (Above Sink)

Hard water scale and debris can clog aerator screens. Clogged screens can eventually damage seals and the internal valve mechanism of the diverter. You can extend the life of your diverter by periodically cleaning the aerator screens. You can unscrew the aerators for cleaning by turning the aerator caps counter-clockwise.